Giant Water Heater Recalls
Giant water heaters are manufactured in Canada and are common in the Canadian market.
Giant recall history at a glance
Giant water heaters appear in 2 CPSC recalls on record, spanning 2015 to 2021. All 2 cite a fire or burn hazard.
The largest single action, recall 15107 from March 2015, covered about 240 units. The most recent is recall 22016 from November 2021. CPSC lists Usines Giant Factories Inc. and Giant Factories Inc. as the manufacturers on these records. The remedies offered were a free repair or retrofit kit, a free replacement part or unit, and a free inspection, at no cost to the owner.
How to find your Giant model and serial number
Giant water heaters are Canadian-built by Giant Factories Inc. in Montreal and sold heavily in Quebec and Ontario. The rating plate is bilingual English/French on the upper third of the tank. Unlike most brands, Giant does not embed the production date in the serial number - the manufacture date is printed as a separate dated stamp on the data plate. Look for a four-digit year and month code stamped alongside the serial.
Once you have the serial number, you can look up your Giant water heater's age to pin down the exact manufacture date and compare it against the affected ranges above.
What to do if your Giant water heater is affected
- Match the model and serial number on your rating plate against the affected ranges in the 2 recalls above.
- The Giant recalls involve fire or burn hazards, so if your unit is in range, shut off the gas or power at the source rather than continuing to run it while you wait for the remedy.
- Call the hotline listed in the recall notice. For recall 22016, CPSC published: Giant at 800 363-9354 from 8 a.m. to 5 p.m. ET Monday through Thursday and 8 a.m. to 3 p.m. ET on Friday, or e-mail at recall@giantinc.com. or online at www.giantinc.com then click on "Recall Information" located at the bottom of the page, or click on https://giantinc.com/en/recall-information.
- Ask for the published remedy, which for these recalls is a free repair or retrofit kit, a free replacement part or unit, and a free inspection. Recall remedies are free by law, including labor in most cases.
- Keep your model number, serial number, and the recall number handy, since the hotline will ask for all three.
Giant recall FAQ
How do I know if my Giant water heater is recalled?
Giant water heaters are Canadian-built by Giant Factories Inc. in Montreal and sold heavily in Quebec and Ontario. The rating plate is bilingual English/French on the upper third of the tank. Unlike most brands, Giant does not embed the production date in the serial number - the manufacture date is printed as a separate dated stamp on the data plate. Look for a four-digit year and month code stamped alongside the serial. Compare what you find against the 2 recalls issued between 2015 and 2021 on this page. If your serial is not printed clearly, decode it with our free age checker first, because most of these recalls are defined by a build date range rather than by model alone.
When was the most recent Giant water heater recall?
Recall 22016, announced November 2021: Usines Giant Factories Recalls Gas Water Heaters with Emerson Control Valves Due to Risk of Carbon Monoxide Poisoning. About 168 units were covered. A recall stays open indefinitely, so an older action still applies to a unit that was never remedied.
Which Giant recalls involve a fire or burn hazard?
2 recalls on this page cite a fire or burn hazard: 22016 (November 2021) and 15107 (March 2015). Read the affected ranges closely, since these actions usually target one component such as a gas control valve rather than a whole product line.
Does a Giant recall mean I have to replace the water heater?
Not necessarily. For these recalls the published remedy is a free repair or retrofit kit, a free replacement part or unit, and a free inspection, and the manufacturer covers the cost. Replacement of the whole unit is only required when the notice says so.