Navien Water Heater Recalls
Navien is a South Korean manufacturer and one of the leading condensing tankless water heater brands in the U.S.
Navien recall history at a glance
Navien water heaters appear in 2 CPSC recalls on record, spanning 2011 to 2018. All 2 cite a carbon monoxide hazard.
The largest single action, recall 12074 from December 2011, covered about 13,000 units. The most recent is recall 19057 from December 2018. CPSC lists Kyung Dong Navien Co. Ltd., South Korea as the manufacturer on these records. The remedies offered were a free repair or retrofit kit and a free replacement part or unit, at no cost to the owner.
How to find your Navien model and serial number
Navien tankless and combi units are wall-mounted, and the rating plate is on the bottom or right side of the unit's cover. The serial is a long alphanumeric string and is also printed on a separate barcode sticker inside the front access panel. Don't confuse the serial with the model number on the front badge.
Once you have the serial number, you can look up your Navien water heater's age to pin down the exact manufacture date and compare it against the affected ranges above.
What to do if your Navien water heater is affected
- Match the model and serial number on your rating plate against the affected ranges in the 2 recalls above.
- Navien has a carbon monoxide recall on record, so if your unit falls in that range, stop using it and ventilate the space before you do anything else. Carbon monoxide is odorless and the CPSC treats these actions as urgent.
- Call the hotline listed in the recall notice. For recall 19057, CPSC published: Navien at 800-244-8202 from 8 a.m. to 5 p.m. PT or e-mail recall@navien.com or online at https://www.navieninc.com/news for more information.
- Ask for the published remedy, which for these recalls is a free repair or retrofit kit and a free replacement part or unit. Recall remedies are free by law, including labor in most cases.
- Keep your model number, serial number, and the recall number handy, since the hotline will ask for all three.
Navien recall FAQ
How do I know if my Navien water heater is recalled?
Navien tankless and combi units are wall-mounted, and the rating plate is on the bottom or right side of the unit's cover. The serial is a long alphanumeric string and is also printed on a separate barcode sticker inside the front access panel. Don't confuse the serial with the model number on the front badge. Compare what you find against the 2 recalls issued between 2011 and 2018 on this page. If your serial is not printed clearly, decode it with our free age checker first, because most of these recalls are defined by a build date range rather than by model alone.
When was the most recent Navien water heater recall?
Recall 19057, announced December 2018: Navien Recalls Tankless Water Heaters and Boilers Due to Risk of Carbon Monoxide Poisoning. About 3,400 units were covered. A recall stays open indefinitely, so an older action still applies to a unit that was never remedied.
Which Navien recalls involve carbon monoxide?
2 recalls on this page cite a carbon monoxide hazard: 19057 (December 2018) and 12074 (December 2011). Carbon monoxide from a gas water heater is odorless, so a working CO alarm near the unit matters even after the recall remedy is done.
Does a Navien recall mean I have to replace the water heater?
Not necessarily. For these recalls the published remedy is a free repair or retrofit kit and a free replacement part or unit, and the manufacturer covers the cost. Replacement of the whole unit is only required when the notice says so.
Check your Navien warranty coverage
See how long Navien water heaters are covered and what the warranty includes.