Paloma Water Heater Recalls
Paloma recall history at a glance
Paloma water heaters appear in 1 CPSC recall on record, issued in 2007. The hazard cited is carbon monoxide.
Recall 07108, announced February 2007, covered about 42,200 units. The remedy offered was a free repair or retrofit kit, at no cost to the owner.
This recall covered Rheem, Richmond, and Ruud units as well, because the same factory built them under more than one badge. Checking the Paloma name alone is not enough if your unit was rebadged.
How to find your Paloma model and serial number
Paloma tankless water heaters have the rating plate on the bottom or side of the wall-mounted unit. Paloma is the majority owner of Rheem, so service and parts in North America route through the Rheem network. The serial encodes the manufacturing month and year.
Once you have the serial number, you can look up your Paloma water heater's age to pin down the exact manufacture date and compare it against the affected ranges above.
What to do if your Paloma water heater is affected
- Match the model and serial number on your rating plate against the affected ranges in the 1 recall above.
- Paloma has a carbon monoxide recall on record, so if your unit falls in that range, stop using it and ventilate the space before you do anything else. Carbon monoxide is odorless and the CPSC treats these actions as urgent.
- Call the hotline listed in the recall notice. For recall 07108, CPSC published: For more information, contact Rheem toll-free at (866) 369-4786 between 7 a.m. and 7 p.m. CT Monday through Friday and 9 a.m. and 4:30 p.m. CT Saturday and Sunday, or visit the firm's Web site at www.tankless-recall.com
- Ask for the published remedy, which for these recalls is a free repair or retrofit kit. Recall remedies are free by law, including labor in most cases.
- Keep your model number, serial number, and the recall number handy, since the hotline will ask for all three.
Paloma recall FAQ
How do I know if my Paloma water heater is recalled?
Paloma tankless water heaters have the rating plate on the bottom or side of the wall-mounted unit. Paloma is the majority owner of Rheem, so service and parts in North America route through the Rheem network. The serial encodes the manufacturing month and year. Compare what you find against the 1 recall from 2007 on this page. If your serial is not printed clearly, decode it with our free age checker first, because most of these recalls are defined by a build date range rather than by model alone.
When was the most recent Paloma water heater recall?
Recall 07108, announced February 2007: Tankless Water Heaters Recalled for Repair Due to Carbon Monoxide Poisoning Hazard. About 42,200 units were covered. A recall stays open indefinitely, so an older action still applies to a unit that was never remedied.
Which Paloma recalls involve carbon monoxide?
1 recall on this page cites a carbon monoxide hazard: 07108 (February 2007). Carbon monoxide from a gas water heater is odorless, so a working CO alarm near the unit matters even after the recall remedy is done.
Do these recalls also cover Rheem, Richmond, and Ruud?
Yes. The single recall listed here was issued across more than one badge, covering Rheem, Richmond, and Ruud alongside Paloma. The units came off the same line, so the affected model and serial ranges are what decide whether yours is included, not the name on the jacket.
Does a Paloma recall mean I have to replace the water heater?
Not necessarily. For this recall the published remedy is a free repair or retrofit kit, and the manufacturer covers the cost. Replacement of the whole unit is only required when the notice says so.