A.O. Smith Water Heater Recalls
A.O. Smith Corporation also manufactures water heaters under the State, American Water Heater, and American Standard brand names. Recalls may appear under any of these names.
Affected model and serial ranges at a glance
Model numbers
Serial number ranges
Always confirm against the full recall details below, plus the exact model and serial on your unit's rating plate.
How to find your A.O. Smith model and serial number
On almost every A.O. Smith water heater, the model and serial number are printed on the rating plate, a metal or paper sticker on the side of the tank. Look near the top for the model number and just below it for the serial number. On tankless units, the plate is usually on the bottom or right-hand side of the cabinet.
Once you have the serial number, you can look up your A.O. Smith water heater's age to pin down the exact manufacture date and compare it against the affected ranges above.
What to do if your A.O. Smith water heater is affected
- Match your model and serial number to the affected ranges in the recall above. If they fall inside the range, your unit is likely covered.
- If the recall notice says the unit is unsafe to use, stop using it until you have the free remedy.
- Contact A.O. Smith or the recall hotline listed in the recall. The remedy (repair kit, replacement part, or new unit) is free by law.
- Keep a record of your model and serial number and the recall ID handy for the call.
A.O. Smith recall FAQ
How do I know if my A.O. Smith water heater is recalled?
Find the model and serial number on the rating plate (a sticker on the side of the tank), then compare them against the affected ranges listed in each recall above. You can also enter your serial number into our free age checker to confirm the exact build date.
What should I do if my A.O. Smith water heater is part of a recall?
Stop using the unit if the recall notice says it is unsafe, then contact A.O. Smith or the listed recall hotline. Recall remedies are free by law, and usually include a free repair kit, replacement part, or a full replacement unit.
Does a recall mean I have to replace my A.O. Smith water heater?
Not always. Many recalls are fixed with a free repair kit or replacement part rather than a whole new unit. The remedy listed in each recall tells you exactly what the manufacturer will provide at no cost.
Check your A.O. Smith warranty coverage
See how long A.O. Smith water heaters are covered and what the warranty includes.