Richmond Water Heater Warranty Guide
Manufactured by Rheem Manufacturing Company · Warranty info last verified: March 2026
Quick Warranty Facts
Tank / H.E. Coverage
6–12 years
Parts Coverage
9 years max
Labor Coverage
1 year
Transferable
No
Extended Warranty
N/A
Registration Required
Yes: within 60 days
Warranty by Product Line
Coverage periods vary by model series. Check your model against the table below.
| Product Line | Tank / H.E. | Parts | Labor |
|---|---|---|---|
Essential / Entry Sold at Menards. Entry-level residential line manufactured by Rheem. | 6 yr | 6 yr | 1 yr |
Encore / Mid-Tier Mid-tier residential line sold at Menards. | 9 yr | 9 yr | 1 yr |
Tankless Gas 12-year heat exchanger warranty. Manufactured by Rheem. | 12 yr | 5 yr | 1 yr |
How to Register Your Richmond Water Heater
Registration is required within 60 days of installation to activate full warranty coverage. Don't skip this step. Missing the deadline may reduce your coverage.
You will need:
- Serial number (from the rating label)
- Model number
- Installation date
- Installer's name and contact info
- Your name and address
What's Covered
- Defects in materials and workmanship
- Tank leaks from manufacturing defects (during tank warranty period)
- Internal component failures under normal use
- Heat exchanger failure (for tankless units)
- Manufacturer's defects discovered during warranty period
What's NOT Covered
- Improper installation
- Sediment and scale buildup
- Labor after year one
- Thermal expansion damage without expansion tank
How to File a Richmond Warranty Claim
- 1
Locate serial number on rating label
- 2
Contact Rheem/Richmond customer service at 800-432-8373
- 3
Provide model and serial number
- 4
Work with a licensed service provider for diagnosis and repair
Richmond warranty line: 800-432-8373
Warranty Transferability: No
Warranty is for the original owner at the original installation address. Not transferable.
If you recently bought a home with a Richmond water heater, the warranty likely did not transfer to you. Check the age of the unit with our free tool and consider a home warranty plan if the unit is aging.
Additional Notes
Richmond water heaters are manufactured by Rheem and sold exclusively at Menards stores. Warranty terms match Rheem standard lines. For warranty service, contact Rheem directly as Richmond does not have a separate support structure.
Related brands with similar warranty terms:
Richmond Warranty FAQ
How long is the warranty on a Richmond water heater?
Richmond water heater warranties range from 6 to 12 years for tank coverage, depending on the model series. Parts are typically covered for 9 years and labor for 1 year(s).
Is a Richmond water heater warranty transferable?
No. Richmond warranties are not transferable. Warranty is for the original owner at the original installation address. Not transferable.
How do I check if my Richmond water heater is still under warranty?
Use our free serial number decoder at WaterHeaterChecker.com to find your manufacture date, then compare the age to Richmond's warranty period for your model. You can also contact Richmond directly at 800-432-8373 with your serial number.
What voids a Richmond water heater warranty?
Common warranty voiding issues for Richmond include: Improper installation; Sediment and scale buildup; Labor after year one.
Does Richmond offer an extended warranty?
Richmond does not currently offer a standard extended warranty program. Contact them at 800-432-8373 for current options.
What do I do if my Richmond water heater fails under warranty?
Locate serial number on rating label. Then contact rheem/richmond customer service at 800-432-8373. Contact Richmond at 800-432-8373 for assistance.
More for Your Richmond Water Heater
Not sure which Richmond model you have?
Check your Richmond water heater's age, model info, and estimated warranty status with our free serial number decoder.
Decode Your Richmond Serial NumberThis information is provided as a helpful reference only. Warranty terms are set by Richmond and may change at any time. Always refer to the warranty certificate that came with your water heater for the definitive terms of your coverage. WaterHeaterChecker.com is not affiliated with Richmond or Rheem Manufacturing Company.